I write to you with regards to my support worker Jennie and family co-ordinator Romy.

Romy has been a massive support to me since we met, she’s always so kind and willing. It’s a comfort to know I have her there for me. She really is a wonderful person.

Jennie my support worker has been coming to see me and my son Harvey for the past few weeks and already we adore her. She is kind, thoughtful, helpful and understanding. She is always willing to go the extra mile and supports me greatly in my current unfortunate situation.

I believe she be a credit to your team and I hope she’s made aware of how well she’s doing. I’m proud to have her represent and support me and am happy to introduce her to close friends and family.

I’m sure your aware of how great the staff are but a nice reminder now and again is i’m sure appreciated.


I wanted to say thank-you for a lovely time at the xmas party today and the fantastic gifts from Santa. Jacob and Joshua absolutely love the toys they received and have not stopped playing with them yet. A massive well done to the whole team who put the party together, it was so well organized and thought through and everyone seemed to have a fun time.

It gave families something to look forward to and the opportunity to meet other people.

Once again thank you, especially for your support, hard work, dedication and commitment in supporting families in the community. You and your team are making a big difference to people’s lives and futures, especially when we all have such different needs and backgrounds.

Wishing you a Merry Christmas and a Happy and Healthy New Year.

Many thanks from

‘Kelly and twins Jacob & Joshua’

Feedback from Families Who Received Our Support

“Excellent support to our family”

Ann will be greatly missed by myself and my twins. They adored her and her insight, patience and understanding was valuable to me and my children.

Having had Home-Start for many years we have been happy with the service. Great volunteers, fantastic days out.  Easter/Christmas parties, great to talk to, support and advice and are grateful of this service.

I have had lots of help and support over the years. Thank you Home-Start.

Find appropriate volunteer for my family.

Keeping in contact. I didn’t require the help in the end but it was considered until I found someone on my own.

“Listen and understand needs”

“Very helpful – Romy is very very good. Excellent support to our family.”

“Your staff are brilliant !!

“I havn’t had any volunteers come around because of my circumstances – keep changing, but, it was excellent to talk to Romy who is knowledgeable, kind, patient, friendly person. She is very intelligent. I learnt some things and felt much better after I had a chat with her. The way she talks and her voice really comforts me. Thank you so much for supporting me while I was down the hill in my life!”

“The support provided is fantastic Communication is great and it really helped. Thank you.”